Refund Policy

If a PDF you paid for is faulty — it fails to generate, is corrupted, or does not match the size and settings you chose — contact us within 14 days and we'll fix it or refund that purchase. Email support@grafixmanager.com with your transaction reference.

Per-download purchases deliver a digital file immediately. Because the file is generated and available to you at once, these purchases are generally non-refundable once delivered, except where the file is faulty (see above) or where a refund is required by law.

You can cancel a subscription at any time and keep Pro access until the end of the billing period you already paid for. We don't provide partial refunds for unused time on a period, except where required by law.

Where a statutory cooling-off period applies, note that by starting to use a digital purchase immediately you may be consenting to delivery before the withdrawal period ends. Your statutory rights are not affected, and we honor them where they apply.

Payments are processed by Paddle.com Market Ltd (Paddle) as Merchant of Record, so approved refunds are returned through Paddle to your original payment method. You can also reach Paddle's buyer support from the receipt they email you. For anything else, contact support@grafixmanager.com.